I’m Mark,
and I live up
the hill from you.
Sawaf Services is one person, and that is the entire company. The person who quotes the job is the person who does the job, and the person who picks up when something goes sideways eight months later.
Very little of this work is difficult.
I have spent my working life around computers, networks, and the small unremarkable systems a business depends on without ever quite noticing — right up until the morning one of them stops.
The hard part was never the technology. The hard part is that this work belongs to nobody. A business runs for years on a setup held together mostly by luck, assembled by whoever was nearest a keyboard at the time. Everyone knows. There is never a good week to deal with it. And the person who understands it best is usually the office manager, who already has an actual job and did not apply for this one.
So the pitch is not that I am cleverer than the last person who touched it. The pitch is that this is my job rather than an interruption to it, that I write down what I did, and that when I tell you something does not need fixing I am not saving that opinion up for a bigger invoice later.
If a forty dollar subscription solves your problem I will say so, and you can decide whether you still want me involved. I would rather be the person you ring in three years than the person who billed you well once.
The bits a brochure would leave out.
- I am one person
- Which means no queue and no account manager, and also that I am occasionally asleep. Everything is in your name and documented precisely so this is survivable. The long answer is in the questions.
- I am not the cheapest
- There is a teenager in every town who will do it for forty dollars. Sometimes that is genuinely the right call and I will tell you when it is.
- I say no
- Custom software, marketing, and enterprise networks with their own IT department. You would be paying me to learn.
- No testimonials yet
- There is nothing on this site pretending otherwise. Sticking up five invented quotes from “Sarah T., Business Owner” would be the fastest possible way to tell you what my documentation is worth.
- No certifications wall
- Every competitor in the Valley has a row of vendor badges. They mean somebody passed an exam, and they are worth roughly what that sounds like.
Hold me to any of these.
- 01 · Price first
- You get a number before I start. If the work turns out bigger, you hear about it while there is still a decision to make.
- 02 · Yours, not mine
- Domains, licences, cloud accounts, the router password. If we part ways you lose nothing but my phone number.
- 03 · No commissions
- Nobody pays me to recommend their product, which is why I can tell you the cheap option is fine.
- 04 · Plain English
- If I say something you do not understand, that is my failure rather than yours, and you should stop me.
- 05 · Tested, not described
- The backup gets restored in front of you before I call the job done. Not described. Not assumed.
Sound like the
arrangement you wanted?
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