Report a fire
Tell me what’s
Tell me what’s
going on.
A few lines is plenty — what is happening, roughly how many people it affects, and when it started. You do not need to diagnose it for me. Working out the cause is the job.
If it is happening right now
Cannot take payments, nobody can get email, or a machine is showing a ransom note? Put that in the first line and I will treat it that way, including evenings and weekends.
Ransom note on screen: unplug it from the network, leave it switched on, do not pay anything yet. Then the four steps on the scale.
- Reply
- Within one business day, usually the same afternoon.
- Then
- A short conversation, free, with no obligation at the end of it.
- Cost so far
- Nothing. No quote is ever chargeable.
- Where it goes
- Straight to me. Nowhere else, and no mailing list.
That came through.
Thank you. I will get back to you within one business day, usually sooner.
That didn’t send.
Almost always a network hiccup rather than anything you did. Give it a moment and try once more — and if it still will not go, try from a different browser or connection.