A-02 · Scope of work

Most of it is unglamorous.

That is usually why it has been sitting there for two years. None of it is anyone's fault. It is just that it is nobody's job. Below is the honest list, in roughly the order it comes up.

01 Schedule of works Times are typical, not promises

Sheet A-02 · Schedule of works · Sawaf Services
Mark	Item	What this looks like in practice	Typical
A1	Setting things upNew computers, email accounts, file storage.	Getting everything off the old machine without losing the one folder that actually mattered. Setting the new one up the way you already work, not the way the box came.	Half a day per machine
A2	Backups worth havingOn site and off site, checked.	A backup you have never restored from is a rumour. I set one up, restore a file from it in front of you, and show you how to check it yourself in thirty seconds a month.	One afternoon
A3	Locks on the doorsAccounts, passwords, two-factor.	A password manager everyone will actually use, two-factor on the accounts that matter, and closing the logins of people who left in 2021. Not exciting. Stops most of what really happens to businesses your size.	Half a day, then quarterly
A4	When something breaksThe call-out.	The laptop that takes four minutes to boot. The printer nobody in the back office can reach. The shared drive that quietly stopped existing on a Tuesday.	Hourly, on site or remote
A5	Network and Wi-FiRouter, switch, access points.	Wi-Fi that reaches the back office and the yard. Guest traffic kept away from your files. A router that is yours rather than whatever the internet company left behind.	Half to one day
A6	Domains, email and hostingThe plumbing.	Your own domain in your own account. Email that does not land in spam, with the records set properly so nobody can send mail pretending to be you. A site that stays up.	Half a day
A7	Before you sign anythingA second opinion.	An honest read on what a vendor is selling you. What it costs over three years rather than this month, whether the cheaper option does the same job, and what happens to your data if you leave.	One to two hours
A8	Writing it downThe drawing you keep.	What is plugged into what, which accounts exist, who pays for them and when they renew. One page, in plain English, that belongs to you and works whether or not I am the one holding the phone.	Included

02 Outside the scope Said plainly, up front

What I do not do.

Every trade has edges. Here are mine, so you do not spend a phone call finding them.

2.1
I am not a 24/7 help desk. I answer within one business day and I will tell you honestly if something is beyond what one person can cover. If you need someone at 3am, you need a different arrangement and I will say so.
2.2
I do not take on large environments. Past roughly fifty people, you want a team with a rota and a ticket system. That is a good problem and I am happy to point you at someone.
2.3
I do not pull cable through new construction. I will design the runs and work with the electrician or a cabling contractor, but the fishing of walls is their trade, not mine.
2.4
I do not support your accounting or industry software. I will get it installed, connected, backed up and talking to your printer. For how to do a year-end in it, their support line knows more than I do.
2.5
I do not resell hardware at a markup. You buy the machine, from wherever it is cheapest that week. I tell you which one and set it up. Nobody is quietly paying me a commission on your laptop.
2.6
I do not hold your accounts hostage. Every domain, licence and login is in your name, in your account, and you get the keys whether or not you keep working with me.

Not sure which of those it is? That is fine, most people are not.

Describe the symptom. Working out the cause is my job.

Tell me what is going on